EasyPower Licensing and Antivirus Issues
The SentinelOne® antivirus software has released a recent update that is creating conflicts with our third-party licensing software. This conflict is causing some EasyPower users to have their software freeze up, fail to start, or not install completely. We are actively working with SentinelOne and our licensing vendor to find a solution as quickly as possible. SentinelOne has said a fix will come shortly. Check back here soon for a more detailed description of the issue and immediate solutions once they become available.
Some users are experiencing issues when:
- Installing Thales (Gemalto) HASP drivers
- Installing EasyPower (which install Thales HASP drivers)
- Activating SL/HL keys
- Visiting Sentinel Admin Control Center (LocalHost:1947)
- Restarting EasyPower due to a license validation error
These processes appear to be blocked by Antivirus software.
EasyPower uses a third-party vendor, Thales (Gemalto), for its licensing support known as the LDK. This LDK is a package which includes support the SL and HL key validation through the service haspmls.exe, and the Sentinel Admin Control Center (LocalHost:1947). These are the services that SentinelOne is blocking.
SentinelOne has told us that "We are aware of the issue surrounding Sentinel License Manager. The issue has been fixed in the next version of the agent - 4.6 SP3."
An interim solution would be to uninstall SentinelOne on your computer until the new version becomes available.