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Power Systems Engineer – Technical Support

POSITION DESCRIPTION

EasyPower is looking for a self-starting individual to join its team as a Power Systems Engineer – Technical Support. In this role, you will work as a member of our technical support team to provide the highest quality software and engineering support to our customers. They will need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication skills. If you enjoy working and interacting with customers and helping them solve their technical problems, this position is for you!

JOB RESPONSIBILITIES & DUTIES

Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Create knowledge base including technical notes, and articles
Develop and demonstrate expertise in EasyPower’s software products
Provide on-call support for holidays and afterhours.

QUALIFICATIONS

Bachelor’s degree in electrical engineering or computer science, or equivalent work experience
1-2 years related experience
Demonstrated proficiency with all modern Windows operating systems
Comfortable troubleshooting software and network problems
Strong oral and written communication skills

DESIRED EXPERIENCE

Microsoft SQL Server experience
Experience with Knowledge Centered Support
Excellent attention to detail
Experience with power systems or using power system design and analysis software

WHAT TO EXPECT

EasyPower offers a competitive salary, comprehensive benefits, challenging work and a comfortable work environment. As part of a small company, you will have the opportunity to make a big impact and could become a key contributor in a growing organization.

US citizens or permanent residents only, please.