Our FAQ a series of Frequently Asked Questions that can help you with either pre-sales questions, installing and getting up to speed with the software, as well as questions that might come up after you start using the software in your daily workflow.
- About Our Products and Services
- Installing Our Software
- Learning and Using EasyPower
- Using EasyPower for Arc Flash Safety
- Buying Our Software Products
About Our Products and Services
What are your products and services?
We develop electrical engineering software products. Our family of products includes the EasyPower® suite, ArcFlash Essentials, and OnSite™. We provide training for EasyPower and electrical safety in general, in addition to offering a full range of engineering services. We also sell arc flash label printer bundles which include a Graphic Products printer and supplies so you can print labels directly from EasyPower.
What engineering services do you provide?
As a full-service firm, we offer system studies and Web-based engineering support, using the latest online meeting tool that basically allows you to look over our shoulder as we work on your specific project.
What is EasyPower?
EasyPower is the name of our company, as well as the name of our flagship software program for intelligently designing, analyzing, and monitoring electrical power systems. The EasyPower suite offers a full lineup of easy-to-use tools that can be configured and scaled to your specific needs.
Who should use EasyPower?
Why should I buy EasyPower instead of the competitors’ products?
Simply put, you will save countless hours, and therefore thousands of dollars, using the easiest and fastest program on the market.
Of all the power system software programs available, EasyPower is the:
- First developed from the ground up, in Windows®
- Easiest to use with its intuitive graphical interface
- Fastest, delivering results to complex calculations in milliseconds
- Most automated with one-touch design and PDC features
- Smartest, providing insightful analysis backed by our team of expert engineers
- Only truly integrated one-line
Installing Our Software
What are the minimum system requirements for EasyPower and ArcFlash Essentials?
- EasyPower runs on 32-bit and 64-bit versions of Windows® Server 2008, 2012 or 2016, Windows 8, 8.1, or 10.
- Hard disk space requirement: 1 GB; 1 GB Memory (RAM) or higher (2 GB recommended)
- Dual-core or higher processor
- 1280 x 1024 or higher resolution monitor and video adapter recommended
- CD-ROM drive
- Microsoft Mouse or other compatible pointing device. A mouse is required to access all of the speed and efficiency features built into EasyPower.
What do I need to install EasyPower?
All of the following is required for installation and is included in your package:
- The ability to download the installation files from our server. If you security setup doesn't allow the download of executable files, please let us know.
- Serial number and authorization code issued by EasyPower, which you will be prompted to enter during the installation process.
- Hardware key (dongle: parallel port or USB key), which is required at all times for operating the software. This is a device that is plugged into your printer port or a USB port. A separate hardware key is provided for each stand-alone copy purchased.
What is a hardware key/dongle?
EasyPower’s main physical security mechanism is a hardware key, available for a parallel port or USB port. EasyPower can be installed on multiple machines; however, the hardware key must be plugged into the machine currently using EasyPower. This maintains the single-user status.
After installing, how do I run the program?
Click on the Windows Start button. Then choose Programs, EasyPower (or EasyPower Demo, if you have the demo version).
Can I install multiple versions of EasyPower on the same machine?
Yes, you can have multiple versions of EasyPower on the same machine. For example, if you already have EasyPower 10.4, you can also install EasyPower 10.5 without overwriting 10.4. The new version will be installed in a new program folder.
I have an older version of EasyPower (8.0, for example). How can I update to the latest version?
Version updates are included at no additional charge, as long as your maintenance plan is kept current. We will provide the installation CD for the latest EasyPower version and a new authorization code once your maintenance plan is brought current. Please contact EasyPower to update from an older version.
Can I install EasyPower on a local or a network drive?
EasyPower can be installed on either a local or network drive, regardless of whether the local or network version is purchased. Also, EasyPower does not require you to save your data files in the same directory as where EasyPower is installed. Therefore, you can install EasyPower on a local drive, but save your data files on a network drive that is backed up. The program itself does not need to be backed up since it can always be reinstalled.
Can I have a network license that can be accessed over the Internet if the users are in different cities?
Yes. You will need to do a full install on every user machine. When you do the setup for each user machine, you will need to specify the IP address of the machine that has the license manager and the hardware key.
Where is the default location for EasyPower program files?
The default folder for EasyPower is C:\ProgramData\EasyPower\EasyPower. You can choose a different folder during installation.
How do I uninstall EasyPower or EasyPower Demo?
In Windows 10: Uninstall the program from the Windows Control Panel.
In older versions of Windows: Select the Windows Start button, then Settings, Control Panel, Add/Remove Programs. Then select EasyPower and press the Remove button.
Learning and Using EasyPower
Do I need training to use EasyPower?
EasyPower is intuitive and optimized for ease of use. Every new EasyPower customer receives a complimentary PowerStart session to help you get your first project up and running. Additional training is available as follows:
- Regional Training Seminars - schedule is posted on the website
- Self-paced Online Training can be purchased at www.easypower.thinkific.com
- Client Site training from an EasyPower instructor at your facility
- Dozens of resources to help you understand EasyPower, power system analysis and industry standards
How can I learn EasyPower on my own?
Help: EasyPower includes an extensive Help system that describes how to use the program. To open Help, click the Help icon or press the F1 key in any EasyPower dialog box. You can also view the Help online at easypower.com/help.
Tutorials: Our tutorials step you through the important features of EasyPower and help you to quickly get familiar with the program. Tutorials are available in several formats:
- Online: You can view online versions of the tutorials by opening the EasyPower Help and then browsing to the “Tutorials” topic.
- Print: You can view printable PDF versions of the tutorials from the Start Page in EasyPower by selecting “Documents” under “Resources & Tutorials.”
- In-Product: There are in-product tutorials that step you through features of the software. These are available from the Start Page in EasyPower by selecting the desired tutorial in the “Tutorials” section under “Resources & Tutorials.”
If you are new to EasyPower, we suggest starting with the Creating a One-line tutorial, followed by the Short Circuit and Arc Flash Analysis tutorials.
User Manuals: A more extensive reference manual is available in PDF format from the Start Page in EasyPower by selecting “User Guide” under “Resources & Tutorials.”
Is technical support available from EasyPower engineers?
Complimentary email and phone support is available to licensed users with a current maintenance plan and users evaluating a demonstration copy. Ask engineers your specific EasyPower technical questions via email or by calling +1 (503) 655-5059 during regular business hours (PST).
Also, online engineering support may be purchased for one-on-one Web-based engineering instruction, troubleshooting your engineering problems, reviewing your one-line, and more.
Do you offer in-person training for EasyPower or arc flash safety?
Yes, regional classes are held in different cities throughout the year, and seminars are also offered onsite at a client-specified location. Get more details.
What is a bus?
A bus is a node or a connection point within the one-line.
Can I see your protective device data library? What devices are within EasyPower?
Can I add or modify EasyPower’s device library?
Yes, you can customize your device library. We’re also happy to add any devices not currently in EasyPower, or we can show you how to do this. (If we add the devices, it is free of charge for customers with a current maintenance plan and based on our engineers’ availability.)
Can EasyPower export files to a CAD program?
Yes, EasyPower’s SendCAD feature allows you to export EasyPower one-line and drawing graphics to a DXF file (or files) for AutoCAD® and other CAD programs. In addition, EasyPower MCC, panel, switchgear, switchboard, and panelboard schedules export to DXF.
Using EasyPower for Arc Flash Safety
Does EasyPower follow the IEEE Standard 1584, NFPA 70E, or CSA Z462?
Yes, EasyPower complies with NFPA 70E, IEEE-1584, and CSA Z462.
How do I print out the one-line with the arc flash hazard results?
After running the arc flash calculations, click on the Print button and select the printer/plotter.
How do I export the drawing with arc flash hazard results to AutoCAD?
After running the arc flash calculations, select File/Export from the menu, and save as “.dxf” file format. You can open the saved file using AutoCAD.
How do I create an arc flash hazard report?
From within Short Circuit, select Short Circuit Options/Arc Flash Hazards. Under Create Report, select the Arc Flash Spreadsheet check box. After running the arc flash calculations, you can view the report by choosing Window from the menu.
How do I create arc flash hazard warning labels?
In the Arc Flash Hazard Report window, select from the menu, File/Print Label/All Devices (or Selected Devices). Select the appropriate label printer name in the print dialog box.
Can I save the warning labels as a PDF file so that someone else can print it later?
Yes, if you have a PDF writer (Adobe Acrobat, Adobe PDF, etc.). From the arc flash hazard report, select File/Print Label/All Devices (or Selected Devices). In the print dialog, select the “PDF writer” instead of a label printer. Provide a file name to save as, when prompted.
What size are arc flash hazard warning labels?
A typical size is 6 inches wide by 4 inches high. Based on the label printer size, you can have different sizes of labels. EasyPower software comes with several templates for arc flash labels, enabling you to customize your own labels.
Can I add comments to warning labels?
Yes. When you print the labels, the print dialog has a comment field at the bottom. Type in the text you want to add and this will appear on the label.
How do I disable arc flash hazard calculations for nodes, terminations or certain equipment?
In Database Edit mode, double-click on the equipment to view the data. This needs to be a bus, MCC, panel, or ATS. Select the Arc Flash Hazard tab. Check the box for “Exclude this bus from arc flash hazard report.”
What additional resources do you have for company-wide arc flash safety programs?
Our arc flash resource center has a wealth of free information, including a 20+ page arc flash study specification template, and a 133-page book, Practical Solution Guide to Arc Flash Hazards, to help you ensure safety and compliance.
Buying Our Software Products
Is EasyPower a small business?
Yes, EasyPower LLC is classified as a small business. We are listed on the CCR, U.S. Federal Government Department of Defense.
What kind of product guarantee do you have?
Our guarantee is the best in the business. It’s really simple; if you’re not completely satisfied within 30 days of purchasing an EasyPower software product, call our sales team for full refund and return instructions. Download a free demo version now and see why we’re so confident in your satisfaction!
Do you list pricing on your website?
How is EasyPower pricing determined?
We base it mainly on bus size and the combination of optional features. For our most popular suites, we have options for 50, 100, 300, 1000, 5000, and unlimited buses. EasySolv is available in 50, 100, and 300 bus configurations. We will gladly customize a package for you. Please contact us for details: email or call +1 (503) 655-5059.
Are your products available from resellers or distributors?
As the software developer, we sell direct to our customers and are the sole source of EasyPower products in the United States and Canada. In many countries outside of the US and Canada, we have authorized resellers. For a full list of countries with a reseller, check here. If you do not find a reseller for the country you are interested in, contact us.
Are discounts available to companies purchasing multiple copies?
Yes. Please contact us for details via email or by calling +1 (503) 655-5059.
How do I place an order?
After receiving a price quote from our sales team, you can send your purchase order or letter of intent on company letterhead one of three ways:
Fax: 503-655-5542, Attention: Sales
Mail: EasyPower LLC
15862 SW 72nd Ave, Suite 100
Portland, OR 97224
Please state your hardware key preference on your purchase order: USB or parallel port key.
What other specific instructions should I include?
- United States: Please specify a shipping method: UPS Overnight, $50; UPS 2-Day $25; UPS Ground (5-7 Days) - Free.
- Canada: Please specify a shipping method: UPS Express (1-2 Days), $125; UPS Expedited (3-4 Days) $100; UPS Standard (5-7 Days) $35. In addition, please inform us of your preference for declaring the full or nominal value for customs.
- International: DHL $100.00. Please inform us of your preference for declaring the full or nominal value for customs.
What are your purchasing terms?
Buyers are responsible for all taxes and tariffs associated with their country. All prices are in U.S. dollars and are subject to change without notice. If you’re purchasing from within the United States, sales tax does not apply because EasyPower is based in the state of Oregon. We ship and then bill with net 30 terms. For details, please email us or call +1 (503) 655-5059.
How is EasyPower sold—with a single-user or a network license?
EasyPower is sold with a single-user license, either as a stand-alone program or on a network. You are welcome to install it on multiple computers in your office. However, in order to use EasyPower, you must have the hardware key attached to the computer in use. Many offices find this process works well if only one or two people use EasyPower, or for having EasyPower on a laptop for home or field use. If a single-user license proves cumbersome, you can purchase additional stand-alone copies or a network conversion.
What is EasyPower’s network version? And how does network licensing work?
Multiple simultaneous users (determined by number of licenses purchased) can access EasyPower through a network with the same hardware key. A machine connected to the network will have the hardware key, license manager software, and the EasyPower files. Other machines connected to the network can access the program.
Can I convert from a stand-alone copy to a network copy?
Yes, you can convert to a network version as your needs change. We will facilitate your upgrade. For details, please email us or call +1 (503) 655-5059.
Can I upgrade EasyPower by adding buses or more features?
What is EasyPower maintenance?
The first year of maintenance is included with the purchase of each EasyPower copy. Annual maintenance includes all program updates—including new version releases—device library updates, technical support (phone and email), and discounts on EasyPower training. After the first year, maintenance is renewable, with annual pricing based on the package purchased. For details, please email us or call +1 (503) 655-5059.
What is the difference between standard and premium maintenance?
Premium maintenance offers prioritized support response, an extra 10% discount on in-person training, free online, self-paced training, and a certain amount of included one-on-one engineering consulting support. It is a good option if you anticipate the need for assistance from an experienced power systems engineer on your project and/or you plan to take training.
|Technical Support||Response within 4 hours1||Response within 4 hours1|
|Regional Training||10% discount||50% discount|
|Online Training||No discount||Included - no additional cost|
|Not included||0.5 to 23 hours provided
annually at no cost2
|Maintenance Cost||Standard Cost||+5% of software list price|
1. Excluding weekends. 2. Per license. Number of hours depends on the license configuration.